SMS Messaging Policy
Effective Date: July 22, 2026
Our Commitment
At Contra Costa Carburetor & Fuel Injection, our goal is simple: to keep you informed throughout your repair. We use text messaging only to provide timely updates and improve communication regarding your vehicle. We value your trust and will always strive to communicate clearly, respectfully, and only when necessary.
How Customers Opt In
Before sending SMS messages, Contra Costa Carburetor & Fuel Injection obtains the customer's permission during a telephone conversation.
Our staff uses the following verbal consent script:
"May we send you text messages regarding your vehicle, including appointment reminders, repair status updates, estimate approvals, parts availability, vehicle pickup notifications, invoices, and other service-related communications?"
If the customer agrees, our staff responds:
"Thank you. Message frequency varies depending on your repair needs. Message and data rates may apply. Reply STOP at any time to opt out of future text messages or HELP for assistance. You can review our Privacy Policy and Terms of Service on our website."
Customers must provide a clear affirmative response before SMS communication begins.
SMS communications are used only for customer service related to vehicle repairs and appointments.
Marketing text messages are not sent without separate express consent.
Types of Messages
Customers may receive SMS messages regarding:
Appointment scheduling and reminders
Vehicle repair status updates
Estimate approvals
Parts availability
Vehicle pickup notifications
Payment reminders
Customer support communications
Responses to customer questions
Service-related notifications
We do not send unsolicited marketing or promotional text messages.
Message Frequency
Message frequency varies depending on your service needs and the status of your repair.
Message and Data Rates
Standard message and data rates may apply according to your wireless carrier and mobile service plan.
How to Stop Messages
You may opt out of SMS communications at any time by replying:
STOP
After receiving your STOP request, we will discontinue SMS communications unless required to complete an active service request or unless you choose to opt in again.
Need Assistance?
Reply:
HELP
or contact us directly using the information below.
Privacy
We respect your privacy.
Your mobile phone number and personal information are used solely to communicate regarding your vehicle, appointments, estimates, repairs, invoices, and related customer service.
We do not sell, rent, or share your personal information for marketing purposes.
Customer mobile phone numbers and SMS consent are never shared with third parties or affiliates for marketing purposes.
For additional information about how we collect, use, and protect your information, please review our Privacy Policy.
Changes to This Policy
We may update this SMS Messaging Policy from time to time.
Any changes become effective when posted on this page. We encourage customers to review this policy periodically.
Contact Us
If you have any questions regarding this SMS Messaging Policy or our text messaging practices, please contact us.
Contra Costa Carburetor & Fuel Injection
Phone: (925) 687-1872
Website: https://contracostacarburetor.com